About My EAP
- How can I find out if my company offers an EAP?
- What counseling choices do I have?
- What is telephonic counseling?
- Who is eligible to use the EAP?
- What kinds of issues would prompt me to contact the EAP office for an appointment?
- How much does using the EAP cost me?
- Is the EAP service confidential?
- Are there any circumstances when confidential information is divulged?
- What are the qualifications of the EAP counselors?
- How do I set up an appointment with the EAP?
What counseling choices do I have?
The EAP is short-term problem solving model which consists of an initial evaluation and up to a specified number of face-to-face sessions with a licensed behavioral clincian. Telephonic counseling is also available.
What is telephonic counseling?
Employees and their household members can choose to have counseling via telephone for the same number of sessions as offered with face-to-face visits at no additional charge.
Telephonic counseling provides an alternative to face-to-face when that option doesn’t seem right for the employee. While telephonic counseling is available, face-to-face sessions are highly recommended.
What kinds of issues would prompt me to contact the EAP for an appointment?
Generally individuals are able to face problematic issues, find an adequate and reasonable solution, and go on. However, for all of us, there are other times in our lives when no matter how hard we may try the solution is not there. It is at those times when a little bit of assistance at the right time can have a great impact.
With that assistance, you or a household member will be able to regain control before bigger problems occur.
Some issues for which individuals typically seek counseling assistance are: family conflicts, relationships, parenting, substance use, anxiety, stress, depression, work concerns, grief, health problems, dealing with aging parents, anger management, managing change, self-esteem, reaching a goal and work/life balance.
How much does using the EAP cost me?
Absolutely nothing! If your employer offers an EAP there is no cost to you (or your household members) for an initial evaluation and up to a specified number of visits with a counselor.
Is the EAP service confidential?
Yes! No one – including your employer – will ever know you used the EAP services unless you choose to share the information or unless you give Centerstone Solutions written permission to disclose it.
- If you are in danger of harming yourself or others
- If there is suspected abuse or neglect of a child, elder, or disabled individual
In either of these situations the counselor is required to disclose such information to appropriate authorities.
How do I set up an appointment with the EAP?
To set up an appointment through the EAP, simply contact Centerstone Solutions at (800) 766-0068 and an appointment will be set up at a time and location convenient for you. Appointments are available at different times during the day and evening.
Centerstone Solutions office hours are: 8:00 am – 5:00 pm (EST) Monday-Friday. If you call at another time you may leave a message and a staff person will return your call on the next business day. If it is an emergency, you will be able to reach our after hours service to be connected with a professional.