About My EAP

Click to find the answer to these questions:


How can I find out if my company offers an EAP?
Check your benefits manual or talk with your human resources manager.

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What counseling choices do I have?
The EAP is short-term problem solving model which consists of an initial evaluation and up to a specified number of face-to-face sessions with a licensed behavioral clincian. Telephonic counseling is also available.

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What is telephonic counseling?
Employees and their household members can choose to have counseling via telephone for the same number of sessions as offered with face-to-face visits at no additional charge.

Telephonic counseling provides an alternative to face-to-face when that option doesn’t seem right for the employee. While telephonic counseling is available, face-to-face sessions are highly recommended.

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Who is eligible to use the EAP?
Employees and their household members are eligible to use the EAP.

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What kinds of issues would prompt me to contact the EAP for an appointment?
Generally individuals are able to face problematic issues, find an adequate and reasonable solution, and go on. However, for all of us, there are other times in our lives when no matter how hard we may try the solution is not there. It is at those times when a little bit of assistance at the right time can have a great impact.

With that assistance, you or a household member will be able to regain control before bigger problems occur.

Some issues for which individuals typically seek counseling assistance are: family conflicts, relationships, parenting, substance use, anxiety, stress, depression, work concerns, grief, health problems, dealing with aging parents, anger management, managing change, self-esteem, reaching a goal and work/life balance.

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How much does using the EAP cost me?
Absolutely nothing! If your employer offers an EAP there is no cost to you (or your household members) for an initial evaluation and up to a specified number of visits with a counselor.

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Is the EAP service confidential?
Yes! No one – including your employer – will ever know you used the EAP services unless you choose to share the information or unless you give Centerstone Solutions written permission to disclose it.

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Are there any circumstances when confidential information is divulged?
Yes, there are two situations when, by law, confidential information must be divulged:

  1. If you are in danger of harming yourself or others
  2. If there is suspected abuse or neglect of a child, elder, or disabled individual

In either of these situations the counselor is required to disclose such information to appropriate authorities.

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What are the qualifications of the EAP counselors?
All counselors will have a minimum of a master’s -egree in the behavioral health field and are licensed by the state in which they practice.

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How do I set up an appointment with the EAP?
To set up an appointment through the EAP, simply contact Centerstone Solutions at 800-766-0068 and an appointment will be set up at a time and location convenient for you. Appointments are available at different times during the day and evening.

Centerstone Solutions office hours are: 8:00 am – 5:00 pm (EST) Monday-Friday. If you call at another time you may leave a message and a staff person will return your call on the next business day. If it is an emergency, you will be able to reach our after-hours service to be connected with a professional.

What kind of resources are available to me?
In addition to the problem-solving and coaching sessions, you may also have the following:
Work/Life Online Resource – a comprehensive online resource featuring regularly updated articles, assessments, audio/video clips, ready-to-use legal forms, skill builders, calculators, tip sheets, and other tools covering healthy relationships, emotional well-being, health and wellness, workplace matters, caregiving, education, and daily living needs.

Legal & Financial Consultations – access to financial and legal professionals to help you with financial and legal matters.

To learn more, contact Centerstone Solutions at 800-766-0068.

 

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